Our Standard Delivery is free for the majority of UK Mainland addresses and is made within 5-7 working days.
Orders placed overnight will be processed the following working day, orders placed on Fridays, Saturdays and Sundays will be processed on Monday.
All Goods are sent out on a 48Hr tracked service using Royal Mail.
When the goods are despatched you will be notified by email.
If the goods are sent with DPD or DHL, the courier will email you when your goods are due for delivery (with a 1 hour window).
Certain UK postcodes may incur a surcharge: for Example - Scottish Highlands and Islands (FK17 - 99, G83, IV1-28, IV33-39, PA21-23, PA35-40, PH18-26, PH30-42), Off-shore which includes Isle of Wight, Isle of Man, Channel Islands, Scilly Isles, and Northern Ireland.
If your postcode falls within a surcharge area we will contact you before we dispatch the goods. *If you are unsure about your area, please drop us an email to email@example.com for a quotation.
Shipping outside of the UK will incur a surcharge on the delivery cost eg. Ireland, France, Germany etc. Please email us with your five digit postal code.
*Please Note!* Furniture Checklist does not decide on areas to be surcharged, it is the carriers that decide costings as a third party company.
Furniture Checklist Working Hours
As an online shop we are available to answer your enquires every day of the week.
We aim to answer any question you have within 24 hours.
To send a question, please use the form below, or send your enquiry to: firstname.lastname@example.org or email@example.com.
Deliveries are usually made between 9am - 6pm Monday- Friday, but sometimes due to unforeseen circumstances can be extended until 8pm.
Whilst we can control the process of your order and confirm the departure of a shipment from our warehouse or supplier's warehouse it is of course then in the hands of the carrier company.
If you request goods to be left in a safe place, e.g. "Round the back of the house" or "On front porch" etc this is at your own risk - we cannot take responsibility for goods that are subsequently stolen or damaged.
Damage must be reported within 2 days after delivery. Please attach to the email up to 5 photos of the damage and a brief description of the problem.
When will my order be delivered?
We aim to deliver in 5-7 working days for most in stock items, but the standard delivery can take between 7-14 working days, depending on numerous factors like carriers, if the product is in stock in our warehouse or if it is dispatched directly from the supplier, etc. We will always keep you updated, through emails and phone calls if we do not receive a message back from you. Please respond to the email so we know you acknowledge the information.
99% of orders dispatched will arrive as per our times indicated above and delivery date confirmed with you, but please do take into consideration that errors might occur: roadworks, traffic jams, parcels being misrouted, etc. All these account for any delays.
Please note that we are not able to give a firm guarantee of an AM or PM delivery time as we use third party logistics companies and our carriers do deliver up until 6.00pm.
If a parcel hasn't arrived do let us know, ideally email us at firstname.lastname@example.org quoting your order number or your postcode.
Along with our confirmation emails regarding the delivery of your order, occasionally you can also receive dispatch confirmation automatically from the courier, by email or by phone/text. Please make sure you provide the correct TELEPHONE CONTACT NUMBER when placing your order (preferably a mobile no.) since missing numbers or wrong digits will delay the delivery of your order in case, we cannot reach you by email.
We strive to offer the perfect experience with Furniture Checklist, and we know how important delivery is for you, however sometimes problems do arise due to route logistics and transfer between the courier's own depot so we cannot guarantee 100% the parcel will be delivered as arranged with you. We do apologize on the carrier's behalf should that happen, and we will do our best to book you in for an alternative day which suits you best.
Can I specify a delivery date?
If there is a specific date on which you would like your order delivered, please state so when placing your order.
We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested, we will telephone or email you.
Our availability of items is 95% accurate, however there are circumstances when the product oversells overnight or at weekends. If in any doubts, please contact us by email email@example.com, for live availability or with any other concerns related to when you will receive your goods.
Can I have my order delivered to an alternative address?
Yes, you can. You will have this option at checkout where you can type in both billing and delivery addresses. It is essential that the postcode is provided together with a phone number for the delivery address in order to avoid any delays. Please review the accuracy of the information provided before you place the order. This way we will avoid any errors and delivery delays.
If you request a change of delivery address after placing an order, please make sure you allow plenty of time to do it, before we dispatch the goods. Preferably as soon you place the order. We cannot guarantee we can change the delivery address If the goods were dispatched already. In this situation, you will incur the costs for a re-delivery.
My goods have not arrived
If your goods have not arrived within 3 working days of receiving notification of them being dispatched or you have not had any information regarding the status of your order, then contact us via email or live chat.