Arrange a Return
Returns and Refunds
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, returns are acceptable if the item is returned in its original condition, within 14 days of the date you received delivery, unopened (with any seals and shrink-wrap intact) and unused. After a close inspection, if the item is in perfect condition we will issue a full refund within 7 days from the day the item reached our warehouse.
We can only accept the return of opened items if they are faulty.
Unless the product is faulty, we do not accept returns after 14 days since when the product was delivered to you.
We are unable to exchange items that are not damaged, defective or incorrect.
Before returning/posting the items back please ensure you have completed the returns form below:
This returns policy does not affect your statutory rights.
Shipping and handling charges for returns are buyer's responsibility unless the product is faulty.
To ensure the safe return of the merchandise and for your protection, we recommend that you use a recorded-delivery service or obtain a certificate of posting, especially if the value of the return is more than 40 GBP.
Once the Returns forms is submitted you have 14 days to arrange the return of the product in the perfect condition as it was delivered to you.
We are an online based company so we don not accept returns in person.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
We may be able to arrange a collection of the item from your residence, at your cost.
We reserve the rights to first inspect the product returned and process a refund accordingly.
Colour changes and specification updates:
Our suppliers reserve the right to alter colour and update the specifications of their products without prior notification. We suggest customers email us if colour or updates are an issue before ordering, so we can then confirm the current stock specifications. Please bear in mind that some of the products, especially our handmade lines might differ from the item shown in the picture but will have the same pattern/design. This is due to the fact that each individual item is crafted by hand and not machine operated production.
A full refund including postage & packing charge will be made if the item is faulty.
If you are withdrawing from a purchase after your order has been dispatched and there has been no error on our part, the cost of postage and packing will stand.
Your Statutory Rights
We do not store credit card information nor do we share customer's details with any 3rd parties.
By law, customers in the European Union have the right to withdraw from the purchase of an item within 14 days of the day the item is delivered. The item should be returned in its original condition, unopened and with any seals and shrink wrap intact.
To cancel an order that hasn't been dispatched, within the 14 days cooling-off period, please use the forms below:
As soon as we receive notice of the cancellation of your order, we will process a full refund if the order was not dispatched.