Delivery & Returns
Our Standard Delivery is free for the majority of UK Mainland addresses and is made within 5-10 working days.
Orders placed overnight will be processed the following working day, orders placed on Fridays, Saturdays and Sundays will be processed on Monday.
Certain UK postcodes may incur a surcharge: for Example - Scottish Highlands and Islands (FK17 - 99, G83, IV1-28, IV33-39, PA21-23, PA35-40, PH18-26, PH30-42), Off-shore which includes Isle of Wight, Isle of Man, Channel Islands, Scilly Isles, and Northern Ireland.
If your postcode falls within a surcharge area we will contact you before we dispatch the goods. *If you are unsure about your area, please drop us an email to email@example.com for a quotation.
Shipping outside of the UK will incur a surcharge on the delivery cost eg. Ireland, France, Germany etc. Please email us with your five digit postal code.
*Please Note!* Furniture Checklist does not decide on areas to be surcharged, it is the carriers that decide costings as a third party company.
Furniture Checklist Working Hours
As an online shop we are available to answer your enquires every day of the week.
We aim to answer any question you have within 2 hours, but please allow up to 24 hours for the reply especially during busy periods, like national holidays.
To send a question, please use the ASK A QUESTION tab on the product page or send your enquiry to: firstname.lastname@example.org or email@example.com.
You can also REQUEST A CALL BACK (Homepage) or send your enquiry on What'sApp / Facebook Messenger or Instagram.
Deliveries are usually made between 9am - 6pm Monday- Friday, but sometimes due to unforeseen circumstances can extend until 8pm.
No exact time can be specified, but depending on the carrier you will receive an estimated time slot.
Whilst we can control the process of your order, and confirm the departure of a shipment from our warehouse or supplier's warehouse it is of course then in the hands of the carrier company.
Carriers can understandably be affected by road conditions and adverse weather amongst many other unforeseen circumstances.
Do I need to be in to receive my order?
A signature is required on receipt of the goods. Goods can be left on your property without a signature but only with your previous written consent.
Please fill in the form below if no one will be at the property to inspect the goods and sign in perfect condition:
Please be aware this is at your own risk if the items are stolen or damaged.
You can request to have your order left without signature, or to have the order left with a neighbour, but make sure you inspect the boxes as soon as you arrive home and let us know straight away if there are any issues which we can solve straight away.
Please specify clearly where you would like your order left.
If you request goods to be left without signature, e.g. "Round the back of the house" or "On front porch" etc this is at your own risk - we cannot take responsibility for goods that are subsequently stolen or damaged.
Damage must be reported within 2 days after delivery. Please attach to the email up to 5 photos of the damage and a brief description of the problem.
When will my order be delivered?
We aim to deliver in 5-10 working days for most in stock items, but the standard delivery can take between 7-14 working days, depending on various factors like carriers, if the product is in stock in our warehouse or if it is dispatched directly from the supplier, etc. We will keep you updated at all times, through emails and phone calls if we do not receive a message back from you. Please respond to the email so we know you acknowledged the information.
99% of orders dispatched will arrive as per our times indicated above and delivery date confirmed with you, but please do take into consideration that errors might occur: roadworks, traffic jam, parcels being misrouted, etc. All these account for any delays.
Please note that we are not able to give a firm guarantee of an AM or PM delivery time as we use third party logistics companies and our carriers do deliver up until 6.00pm.
If a parcel hasn't arrived do let us know, ideally email us to firstname.lastname@example.org quoting your order number or your postcode.
Along with our confirmation emails regarding the delivery of your order, occasionally you can also receive dispatch confirmation automatically from the courier, by email or by phone/text. Please make sure you provide the correct TELEPHONE CONTACT NUMBER (preferably a mobile no.) since missing numbers or wrong digits will delay the delivery of your order in case we cannot reach you by email.
We strive to offer the perfect experience with Furniture Checklist and we know how important delivery is for you, however sometimes problems do arise due to route logistics and transfer between the courier's own depot so we cannot guarantee 100% the parcel will be delivered as arranged with you. We do apologise on the carrier's behalf should that happen and we will do our best to book you in for an alternative day which suits you best.
Can I specify a delivery date?
If there is a specific date on which you would like your order delivered, please state so when placing your order.
We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.
Our availability of items is 95% accurate, however there are circumstances when the product oversells overnight or at weekends. If in any doubts, please contact us by email email@example.com, send us a Live Chat message, What'sApp message or contact us on Facebook Messenger for live availability or with any other concerns related to when you will receive your goods.
PLEASE CHECK THE CONTENTS OF YOUR DELIVERY IMMEDIATELY AS THE GOODS MAY GET DAMAGED IN TRANSIT.
WE CANNOT ACCEPT A CLAIM FOR LOSS OR DAMAGE IF THE GOODS ARE SIGNED FOR AS "IN GOOD CONDITION", "UNEXAMINED" OR "UNCHECKED". SIGNING “DAMAGED” IS MANDATORY.
Please do not book additional services on the day (like third party assembly of the furniture) on the assumption the item will arrive undamaged or on the expected delivery day. Furniture Checklist cannot be held liable for any costs incurred.
If there are damaged part/parts found when you open the box/boxes and you have not signed for the box as damaged we reserve the right to send the replacement parts to you to resolve the situation. Let us know ideally by email to firstname.lastname@example.org.
Please attach up to 5 photos of the damage and a brief description of the problem, along with your name, order number and address. We will send the replacement parts to you ASAP.
Can I have my order delivered to an alternative address?
Yes you can. You will have this option at checkout where you can type in both billing and delivery addresses. It is essential that the postcode is provided together with a phone number for the delivery address in order to avoid any delays. Please review the accuracy of the information provided before you place the order. This way we will avoid any errors and delivery delays.
If you request a change of delivery address after placing an order, please make sure you allow plenty of time to do it, before we dispatch the goods. Preferably as soon you placed the order. We cannot guarantee we can change the delivery address If the goods were dispatched already. In this situation, you will incur the costs for a re-delivery.
My goods have not arrived
If your goods have not arrived within 3 working days of receiving notification of them being dispatched or you have not had any information regarding the status of your order then contact us via email or live chat.
Returns and Refunds
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, returns are acceptable if the item is returned in its original condition, within 14 days of the date you received delivery, unopened (with any seals and shrink-wrap intact) and unused. After a close inspection, if the item is in perfect condition we will issue a full refund within 7 days from the day the item reached our warehouse.
We can only accept the return of opened items if they are faulty.
Unless the product is faulty, we do not accept returns after 14 days since when the product was delivered to you.
We are unable to exchange items that are not damaged, defective or incorrect.
Before returning/posting the items back please ensure you have completed the returns form below:
This returns policy does not affect your statutory rights.
Shipping and handling charges for returns are buyer's responsibility unless the product is faulty.
To ensure the safe return of the merchandise and for your protection, we recommend that you use a recorded-delivery service or obtain a certificate of posting, especially if the value of the return is more than 40 GBP.
Once the Returns forms is submitted you have 14 days to arrange the return of the product in the perfect condition as it was delivered to you.
We are an online based company so we don not accept returns in person.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
We may be able to arrange a collection of the item from your residence, at your cost.
We reserve the rights to first inspect the product returned and process a refund accordingly.
Colour changes and specification updates:
Our suppliers reserve the right to alter colour and update the specifications of their products without prior notification. We suggest customers email us if colour or updates are an issue before ordering, so we can then confirm the current stock specifications. Please bear in mind that some of the products, especially our handmade lines might differ from the item shown in the picture but will have the same pattern/design. This is due to the fact that each individual item is crafted by hand and not machine operated production.
A full refund including postage & packing charge will be made if the item is faulty.
If you are withdrawing from a purchase after your order has been dispatched and there has been no error on our part, the cost of postage and packing will stand.
Your Statutory Rights
We do not store credit card information nor do we share customer's details with any 3rd parties.
By law, customers in the European Union have the right to withdraw from the purchase of an item within 14 days of the day the item is delivered. The item should be returned in its original condition, unopened and with any seals and shrink wrap intact.
To cancel an order that hasn't been dispatched, within the 14 days cooling-off period, please use the forms below:
As soon as we receive notice of the cancellation of your order, we will process a full refund if the order was not dispatched.